Network World Salesforce. com customers were abuzz on Twitter Thursday morning as the result of what they described as a North American outage of the cloud computing service. Salesforce. coms own Twitter account did not discuss the outage initially. Customers initially reported that the Trust. Salesforce. com service monitoring site was down and that when [...]

Computerworld FewClix, the new e-mail add-on for Lotus Notes by Silicon Valley-based Synaptris Inc. is a mirror image of Xobni, the widely praised e-mail plug-in for Microsoft Outlook. Both aim to make e-mail easier to organize and search, and users from Getting Things Done followers who religiously clear out their inboxes every day, to more [...]

The University of Central Lancashire is attempting to reach out to potential students by launching its first Virtual Open Day. The Virtual Open Day takes the form of an iPhone application, and will be available to download via iTunes. The university said that the app is fully interactive and will give students with the opportunity [...]

CSO Global security firms are providing round-the-clock assistance and advice to clients in the aftermath of the devastating earthquake in Haiti. Eddie Everett, senior vice president and national director for Global Services North America with security firm Control Risks, is in charge of coordinating the firms global crisis efforts. He spoke with CSO about what [...]

BANGALORE, INDIA People all over the world are currently feeling a great deal of sympathy for the people of Haiti, who were recently hit by a severe earthquake. Humanitarian aid is being offered by many countries around the globe, and aid charities are looking for donations so that they can send all the help they [...]

Private equity investors in the UK information and communication technologies ICT sector are facing a liquidity crunch, according to a report from finance and business adviser Grant Thornton UK LLP. The report, called Where is the Smart Money Going in ICT?, is based on interviews with 40 private equity companies involved in the ICT sector. [...]

IDG News Service SAP today announced that it will reinstate a previous policy of offering customers a choice of application support tiers, a stunning reversal of a decision that had rankled many SAP customers around the world. In 2008, SAP announced that customers would be transitioned to a fuller-featured but pricier Enterprise Support service that [...]

UK charity the National Society for the Prevention of Cruelty to Children NSPCC today revealed how a new communications system from Alcatel Lucent has enabled it to offer help to a greater number of vulnerable children than was possible in the past. The NSPCC said it can now reach vulnerable kids through email, text messaging [...]

Networking giant Alcatel-Lucent has announced what it claims is the first commercially available 100Gbit/s capable switching platform. The first customer for the technology is Japanese comms and media firm Softbank. Speaking on a webcast Alcatel terrestrial optics VP Sam Bucci said, Welcome to the 100Gbit era. This will lower total cost of ownership due to [...]

The Irish Republics biggest ISP, incumbent Eircom has begun sending letters to illegal file sharers, warning they could be barred from the internet unless they stop. Although France has been planning a similar policy, the Irish Republic is the first country to implement such a procedure. Eircom has been tipped off about the IP addresses [...]